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                          E R A D I C A T O R
                               HELP ME!!

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CONTENTS

1.  Install Problems
    a. Eradicator and disk compression software.
    b.  The Install program locks up.
        1.  Using a Boot Disk or Booting Clean.

2.  Loading Problems
    a.  DOS Operating System
    b.  Windows 95 Operating System

3.  Sound Problems
    a.  There is no sound at all.

4.  How to Set Up Your Sound Card
    a.  How to find what kind of sound card you have.
    b.  How to find out what your sound card settings are.
    c.  Entering the correct settings.

5.  Memory Problems
    a.  The computer has 8+ MB RAM, but the game says you still need
        more memory.
    b.  The game locks up for no reason.

6.  Controls
     a.  The mouse won't work with the game
     b.  Support and configuration options

7.  How to Contact Us...

NOTE: Any directions given below assume that you have installed the
      game in the default drive and directory of "C:\ERAD".  If you
      installed it elsewhere on your computer, adjust the drive and
      directory accordingly.

---------------------------------------------------------------------

1.  Install Problems

    a.  Eradicator and disk compression software.

        Eradicator does not support the usage of DoubleSpace
        or other disk compression utilities, and we cannot
        guarantee their compatibility.

    b.  The Install program locks up.

        1.  Using a Boot Disk or Booting Clean.

            On some systems, you may need to try either of these to
            get the Install program to work properly.  Do not Boot
            Clean with Windows 95.

        2.  You must have 525K (537,712 bytes) of available
            CONVENTIONAL RAM for the installer to function properly. To
            determine how much RAM you have available at the DOS prompt
            type "mem" and press <enter>.

            If you do not have 525K available, you will need to alter your
            startup files to free up more memory or close all unnecessary
            applications that may be running.

            If you are NOT comfortable doing this please consult your OS
            manual and/or contact Accolade Technical Support (information
            on how to do this at bottom of file).


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2.  Loading Problems

    a.  DOS Operating System.

        Most problems if not all problems can be fixed by Booting
        Clean.  Please refer to Section 6. Memory Problems.

    b.  Windows 95 Operating System.

        In many cases, the game will run straight under Windows 95 in
        full-screen mode.  To do this, try the following:

            Double-click on "MY COMPUTER" icon.
            Double-click on C: drive (or whatever drive you installed on).
            Double-click the "ERAD" Yellow File Folder.
            Double-click the "ERAD" file Icon
            (Blank window screen with Blue Trim).

        An alternative in Windows 95 is

            Click the Windows 95 "Start" button.
            Click "Programs".
            Click "MS-DOS PROMPT".
            C:         <Enter>
            CD\ERAD    <Enter>
            ERAD       <Enter>

        If you have problems running the game

            Click the Windows 95 "Start" button.
            Click the "Shutdown" menu option.
            Click the "Restart the computer in MS-DOS mode" option.
            Click the "Yes" button.

        This should leave you at a DOS prompt.  Here, you would
        typically enter the following commands to run the game:

            C:         <Enter>
            CD\ERAD    <Enter>
            ERAD       <Enter>

        If you get to this point, and all you see is two messages
        repeating endlessly, your CD-ROM drive is likely not
        configured properly to run in MS-DOS mode.  If your computer
        came with Windows 95 pre-installed on it, contact your
        computer's manufacturer or retailer to assist you in setting
        this up.  If you installed Windows 95 yourself, you may want
        to contact Microsoft for assistance.

---------------------------------------------------------------------

3.  Sound Problems

    a.  There is no sound at all.

        1.  Configuring your audio hardware (SETSOUND.EXE).

            Make sure you run SETSOUND.EXE from within the installed
            c:\ERAD directory. There is a series of prompts to help you
            auto-configure your existing sound hardware.


        2.  Still no sound.

            Your sound card and/or settings may be incorrectly set up
            within the game OR there may be a problem with how the sound
            hardware is installed in your system.

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4.  How to Set Up Your Sound Card

    To set it up your sound card properly, you need to know several
    things:

    - Manufacturer.  (e.g., Creative Labs)
    - Model name.  (e.g., Sound Blaster 16)
    - Settings, such as:
      - Input/Output Address Port (Port)
      - Direct Memory Access channel (DMA)
      - Interrupt Request Level (IRQ)

    a.  How to find what kind of sound card you have.

        You can find this out in one of several ways:
        - Check the documentation that came with your sound card.
        - Contact your retailer or the sound card's manufacturer.
        - The information may also be on your computer:

          In DOS:
              At a DOS prompt, type "SET <Enter>".  This will display
              the DOS environment settings.  In some cases, the
              setting name will be followed by a drive and directory
              name which could help identify your sound card.  For
              example, if you have a Sound Blaster 16, you may see a
              line that says:

              SOUND=C:\SB16

              Other environment variables you may see (and their
              related sound card, and what they are compatible to):

    Setting name  Sound card          Compatible to
    ------------  ----------          -------------
    ARIA          Aria 16             Sound Blaster Pro
    GALAXY        Forte 16            Sound Blaster
                  Sound 144           Sound Blaster/Sound Blaster Pro
                  Sound 16A           Sound Blaster Pro
    ISP16         Voyetra 16          Sound Blaster Pro
    MAD16         MAD 16              Sound Blaster Pro/MS Sound Sys.
    SNDSCAPE      Ensoniq Soundscape  Sound Blaster Pro
    SONIC         Diamond LX          Sound Blaster Pro/MS Sound Sys.
    SOUND         Forte 16            Sound Blaster
                  Magic S20           Sound Blaster Pro/MS Sound Sys.
                  Mozart              Sound Blaster Pro/MS Sound Sys.
                  Orchid Gamewave     Sound Blaster 16
                  Any Sound Blaster
                  Sound 144           Sound Blaster/Sound Blaster Pro
    SOUND16       Sound 16A           Sound Blaster Pro


          In Windows 95:
              Click the "Start" button.
              Click the "Settings" menu option.
              Click the "Control Panel" menu option.
              Double-click the "System" icon.
              Click the "Device Manager" tab.
              Click the "+" beside the "Sound, video and game
                controllers" option.  This should tell you what your
                sound card is, if it is properly set up to operate
                with Windows 95.


    b.  How to find out what your sound card settings are.

        You can find these out in one of several ways:
        - Check the documentation that came with your sound card.
        - Contact your retailer or the sound card's manufacturer.
        - The information may be on your computer:

          In DOS:
              Follow the directions given in for "In DOS:" in section
              6a. to identify your sound card.  If there is a setting
              name called BLASTER, the line may look something like:

              BLASTER=A220 I5 D1 H5 P330 T6

              Where: A# = Port, I# = IRQ, D# = DMA (8-bit), H# = DMA
              (16-bit), P# = MIDI Port.

          In Windows 95:
              Follow the directions given in for "In Windows 95:" in
              section 6a. to identify your sound card.  Then:

                  Click on the sound card.
                  Click the "Properties" button.
                  Click the "Resources" tab.  This will display a
                    window with the sound card settings.
                    - Input/Output Range (one of them)   = PORT.
                    - Interrupt Request                  = IRQ.
                    - Direct Memory Access (one of them) = DMA.


    c.  Entering the correct settings.

        1.  Running the SETSOUND program.

            Once you know your sound card and settings, you will want
            to run the SETSOUND program that comes with ERADICATOR.
            From DOS, you would typically type:

                C:       <enter>
                CD\ERAD  <enter>
                SETSOUND <enter>

            Or in Windows 95:

                Double-click the "My Computer" icon.
                Double-click the C: drive icon.
                Double-click the "ERAD" folder icon.
                Double-click the "SETSOUND" file icon.

            Either way, this should bring up the SETSOUND program's title
            screen.


        2.  Using the SETUP program.

            The Up-Arrow and Down-Arrow keys are used to highlight the
            various menu options, while the Enter key selects the
            currently highlighted option.

            NOTE: On some sound cards it is not a good idea to use any
                  auto-detection or sound test options.  Try to avoid
                  using them if you can.


            Highlight "Select and configure digital audio driver" and
            select it.

            Highlight the sound card you have (or what your sound card
            is most compatible to) and select it.

            Now you may either choose "Attempt to auto detect" to have
            the SETSOUND program try and automatically configure your
            sound card.

            OR - you can select "Skip auto detect..." and enter your
            parameters manually (follow the on-screen prompts).

            NOTE: Certain sound cards have two DMA settings: a low
                  (8-bit) setting and a high (16-bit) setting.  For
                  16-bit sound cards like the Sound Blaster 16, use
                  the high DMA setting.  However, if you have a
                  16-bit sound card that emulates a card that only
                  has 8-bit capabilities like the Sound Blaster Pro,
                  use the low DMA setting.  For example, if you have
                  a Sound Blaster 16, and you have a BLASTER setting
                  that looks like "BLASTER=A220 I5 D1 H5 P330 T6",
                  you would use the "H" setting of 5 for the DMA,
                  since it indicates the card's 16-bit high DMA
                  setting.


            At this point, your sound card should be configured and
            saved for use with ERADICATOR.  Run the game to test the
            sound. You should hear music when the ERADICATOR logo screen
            appears.

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5.  Memory Problems

    a.  The computer has 8+ MB RAM, but the game says you still need
        more memory.

        If you have 8 MB RAM in your system, the game will require
        about 7 MB or a little more of free Extended Memory to run the
        game.  Sometimes, memory managers (such as EMM386) installed
        on your computer may configure your memory in such a way as to
        prevent you from using all of your Extended Memory as Extended
        Memory.  The easiest solution for this is to create a boot
        disk (for your A: drive) or to boot clean.  In the INSTALL
        program on the Eradicator CD, there is an option called "Bootmaker".
        This is a program that will automatically create a boot disk for
        you.

        Note: Don't Run Bootmaker if you have Windows 95.

    b.  The game locks up for no apparent reason.

        Make sure you are not running the game from within Windows
        3.x.  If you are running the game from DOS, then the most
        common cause of games locking up are conflicts in memory.  Put
        simply, the game isn't getting along with one or more programs
        currently loaded into memory.  The easiest solution for this
        is to create a boot disk (for your A: drive) or to boot clean.
        In the INSTALL program on the Eradicator CD,
        there is an option called "Bootmaker".  This is a program that
        will automatically create a boot disk for you.  Further
        information about making a boot disk and booting clean can be
        found in the Troubleshooting section below.

        Note: Again Don't Run Bootmaker if you have Windows 95.

        It is also possible that after creating a boot disk or booting
        clean, that the game may still lock up.  In this case, you may
        have to actually edit the CONFIG.SYS and AUTOEXEC.BAT files on
        your boot disk to remove more unneeded programs from your
        startup configuration, or to say no to more programs in the
        boot clean process.  WARNING:  Only do these changes if your are
        comfortable with making changes of this nature as serious system
        problems may occur if your settings are incorrect.

        The only statements and programs you need to run the game are:

        CONFIG.SYS
        ----------
        - HIMEM.SYS
        - DOS=HIGH,UMB
        - FILES=40
        - <Any statements/programs pertaining to your sound card>
        - <A mouse driver> (optional)
        - <Any other statements/programs necessary for the normal
            operation of your computer>

        AUTOEXEC.BAT
        ------------
        - <Any statements/programs pertaining to your sound card>
        - <A mouse driver> (optional)
        - <Any other statements/programs necessary for the normal
            operation of your computer>

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6.  Controls

     a. The mouse won't work with the game.

        Check your CONFIG.SYS and AUTOEXEC.BAT files (if you are using
        a boot disk, check the files there) to see if either one
        is loading your mouse driver when starting up.  If not, you will
        need to make sure it is being loaded by the startup files, or
        by yourself manually, prior to running the game.

        NOTE: Bootmaker will not remove the Mouse Lines.

        NOTE: Even if the mouse works in Windows 3.x or 95, it does
              not necessarily mean that the mouse is set up for use in
              DOS.

     b. Support and configuration options

        For this pre-release demo, Eradicator only supports use of the
        keyboard and the mouse. There is no joystick or joypad support
        at this time.

        However, from the MAIN MENU you can select OPTIONS and further
        select CONFIGURE KEYS at which point all default key assignments
        and all possible commands are listed. Follow the on-screen
        instructions to remap (configure) your keys.



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*********************ADVANCED HELP*************************************                                                                               GENERAL HELP

  1. TROUBLESHOOTING

  2. WHAT'S REQUIRED FOR MAKING A BOOT DISK

  3. MY BOOT DISK DOES NOT WORK

  4. MY MOUSE DOES NOT WORK

  5. UNINSTALL DID NOT REMOVE THE GAME

  6. ADDITIONAL HELP FOR ADVANCED USERS
        -------------

1.   TROUBLESHOOTING
  -----------------------------------
  If you are having problems installing or running ERADICATOR, please
  read through this troubleshooting section for tips than can get you
  up and running.

  If you have looked through this general help file and still have
  problems, please refer to the Customer Service section information
  covering how to contact Accolade Customer Service.  Please have the
  following information available when contacting customer service:

  The error message when the problem occurred (if any)

  A listing of your CONFIG.SYS and AUTOEXEC.BAT files

  A description of your computer's type and installed hardware

  The publisher and version of DOS that you are running

  The version and publisher of your mouse driver

  The type and speed of your CD-ROM drive

  The results of a CHKDSK (or SCANDISK) and MEM /C check

  The manufacturer, IRQ, I/O address, and DMA settings of your sound
  card


2.   WHAT'S REQUIRED FOR MAKING A BOOT DISK:
  -----------------------------------

  The basic idea here is that once the boot disk is created, via the
  "boot maker" option in the main menu, it should be used whenever you
  start your computer and want to play this specific game.

  You need to provide your own disk that will be used with your boot
  drive, this will be a 5 1/4 inch or 3 1/2 inch drive.  Beware that all
  information currently on this disk will be lost forever, so be careful!


3.   MY BOOT DISK DOES NOT WORK:
  -----------------------------------

  Problems can occur with any automated device and the boot maker is
  no exception.  A few known anomalies with boot maker are:

  1. Disabling a memory manager other than EMM386.  If you are using one
     of these memory managers, you should modify the boot disk to disable
     the memory manager so as to free up more extended memory.

  2. Not formatting the boot disk.  This can occur during the boot
     maker process just after you give the "Y" response to the warning
     message "WARNING: this procedure will destroy all...".  An error
     message will be displayed:

     "Insufficient memory to load system files"
     "Format terminated"

     "Press a key to return to the installer"

  To solve this problem, do a system format of the boot disk
  (format a:/s) then reenter the install program and make a boot disk
  this time ignoring the error message.

  PLEASE BE CAREFULLY YOU DO NOT FORMAT YOUR HARD DRIVE BY MISTAKE!

  3. Drive A: is not my boot drive.  Two solutions: (1) make drive A:
  the boot drive via the Setup program.  Enter Setup by pressing the
  <delete> key at the appropriate time after a system reset (a message
  will prompt you).  The command can usually be found in an area
  that's referred to as either an advanced or a BIOS feature, then look
  for a control that configures the boot sequence. Like most of these
  setting, you can really get into trouble if you don't fully understand
  an operation and start guessing. A safer method is to make a boot disk
  on drive A:, then perform a system format on your actual boot disk and
  copy the config.sys  and autoexec.bat files from drive A: (these were
  made by the boot maker) to the actual boot disk, then reboot your
  computer.

  One common problem occurs when your system has Windows 95
  installed.  If this is the case, you don't need to make a boot disk(!).
  If you have problems making a boot disk, please contact customer
  service. Customer service is staffed with friendly, courteous people

  who can usually get you up and running in a relatively short amount
  of time. Please refer to the manual for the phone number and hours of
  operation.


4.   MY MOUSE DOES NOT WORK WHEN I START THE GAME:
  -----------------------------------

  Does the mouse normally work?  Try it with another application such
  as Windows.  If it doesn't work then carefully check the mouse
  connection to the computer.

  If your mouse is working and you have a boot disk, make sure that
  the mouse driver is still enabled in the boot disk's autoexec.bat file
  (you can examine this file with either a text editor or just use the DOS
  "type" command: TYPE A:AUTOEXEC.BAT|MORE<ENTER>).  The mouse command(s)
  should exactly match what's in your normal (hard disk root's)
  autoexec.bat file (often the word "mouse" can be found somewhere within
  this command line  eg. LH C:\MOUSE\MOUSE.COM).  If the mouse driver is
  not there you could try inserting it with a text editor (eg. EDIT
  A:AUTOEXEC.BAT).


5.   UNINSTALL DID NOT REMOVE THE GAME:
  -----------------------------------

  This game is relatively easy to remove since it consists of only one
  sub-directory and does not modify the config.sys or autoexec.bat files.
  Simply remove the game's sub-directory, this will usually be "C:\ERAD"
  unless you requested a different drive and/or a different directory name
  during the installation.  Please refer to your DOS documentation for
  details on how to remove a sub-directory.  hint: reference either the
  "RMDIR" and "DEL" DOS commands or just the "DELTREE" DOS
  command in newer versions of DOS.

  CAUTION: please be careful when removing files and the directory since it
  is very easy to remove the wrong stuff (sometimes the DOS "UNDELETE"
  command can save you from disaster but don't count on it).


6.   ADDITIONAL HELP FOR ADVANCED USERS:
  -----------------------------------

  Eradicator requires 8 MB of extended memory.  The most frequent
  problem when trying to run this product for the first time is the
  "not enough memory" error message. If this happens, you must free up
  additional extended memory, the "MEM/C/P" command may be helpful. The
  biggest memory hogs are RAM drives, memory managers, and smartdrive:
  remove the command line(s) in the config.sys file that enable
  RAM drives (the ramdrive.sys command) the memory manager (usually this
  is emm386.exe), also remove smartdrive from the autoexec.bat file
  (smartdrv).

  Additional space can be freed up by adjusting or removing within the
  config.sys file: buffers (via the "BUFFERS"command), files ("FILES"),
  stacks ("STACKS"), and environment variables ("COMMAND/E").  Of course
  always make a backup of your config.sys and autoexec.bat files before
  making any changes to these files.

  All of the above processes are performed automatically by the boot
  maker.


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7.   How to Contact Accolade...


        America Online:  Keyword: "Accolade", go to "Message Boards".
                         E-mail address: "Accolade"

        Compuserve:      "Game Publishers A Forum" (GO GAMAPUB), go to
                           "Accolade".
                         E-Mail address: "76004,2132"

        Internet:        accolade@netcom.com
                         accolade@aol.com
                         76004.2132@compuserve.com

        World Wide Web:  http://www.accolade.com

        Mail:            Accolade Customer Support
                         5300 Stevens Creek Boulevard, Suite 500
                         San Jose, California 95129

        Telephone:       (408) 296-8400 (Mon-Fri, 8am to 5pm Pacific)

        Fax:             (408) 246-0231

